Capgemini

Capgemini, is one of the world's foremost providers of consulting, technology and outsourcing services, and enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. A pioneer in the IT industry, Capgemini has over 40 years of global expertise collaborating with leading corporations. Capgemini has strong domain experience to assist clients across the Government and Public Sector, Energy and Utilities, Manufacturing, Telecom and Financial Services sectors and help them advance in their respective industries. Present in more than 40 countries, Capgemini reported 2010 global revenues of EUR 8.7 billion and employs over 120,000 people worldwide. 
Capgemini India is over 33,000 people strong, services over 500 clients globally and is present across 7 cities - Mumbai, Bangalore, Hyderabad, Kolkata, Chennai, Pune and Gurgaon.
At Capgemini, we live and breathe the philosophy of our brand slogan – 'People matter, Results count'. We believe that this people centric approach to technology is what differentiates us from our competition. It places people at the heart of our success, and demonstrates our belief in their ability to deliver quality. We promise to deliver quality to clients while adhering to our seven values - Honesty, Boldness, Trust, Freedom,Team Spirit, Modesty and Fun.
Learn more about Capgemini at www.in.capgemini.com
Command & Control - 0 to 3 year - Kolkata

Industry Type: BPO/ITES
Role: System Admin
Functional Area: Network Administration, Security

Job Description :

Role Description :
• Perform Alert management using infrastructure monitoring / management tools
• Perform Ticket queue management to ensure right ticket is been responded / resolved by right resolving group
• Act as the central point of contact and escalation for a wide range of infrastructure and business service support issues, both reactively to resolve incidents and proactively to manage scheduled service outages. Operating 24x7 on a global scale www.presentjobs.com
• Use the business service management tool set to prioritize incident resolution based on commercial impact. Act as incident owner for all these issues and use an incident management system to track all corrective actions taken
• Perform scheduled systems checks round the 24 – hour cycle and daily support handover at the beginning and end of every shift
• Record complete and accurate information in the shift log for each critical alert received during shift

Desired Profile :

Experience – Essential
• Knowledge of ITIL processes
• Exposure to monitoring systems
• Team player with ability to work under pressure
• Fluent in English
• 0 – 36 months
• 24x7 shift

Experience – Desirable
• Knowledge of Incident reporting packages
• Experience of service monitoring
• Previous experience in operations arena

A broad understanding of the elements that comprise the enterprise IT infrastructure is required. These elements include the following;

• Server hardware
• Operating systems (Windows 2000/2003 Sever, Unix, AS/400)
• Network Protocols (TCP/IP, SNMP/MIB, DSN, DHCP)
• Databases (MS SQL 2000, Oracle 9i, Sybase)

Contact Details :

Name: Pratyay Dasgupta
Capgemini

Email : pratyay.dasgupta(at)capgemini.com